IT Service Management (ITSM) Fundamentals 2025 – 400 Free Practice Questions to Pass the Exam

Configuration Management plays a crucial role in IT Service Management (ITSM) processes by providing detailed information about Configuration Items (CIs) and their relationships. This information is essential for effective change management, as it allows organizations to understand how changes to one CI may impact others.

When planning changes, having access to accurate CI relationship data means that IT teams can assess the potential risks and impacts associated with those changes more thoroughly. This data helps in identifying dependencies, which is vital for successful implementation and minimizing disruptions. Therefore, the ability to provide this critical information supports informed decision-making in change planning, enabling better management of the IT environment.

The other choices relate to different aspects of service management that do not directly align with how Configuration Management aids ITSM processes. For instance, defining user roles and responsibilities pertains more to organizational structure than to the configuration of IT assets. Creating training programs focuses on skill development rather than asset management, and managing budgets is a financial management aspect rather than a technical one. Thus, providing CI relationship data is specifically aligned with the core purpose of Configuration Management in supporting ITSM initiatives effectively.